Refund Policy
How cancellations, refunds and credits work for plans, devices and installation.
01 Free trial
The 30-day free trial on 5 vehicles is free of charge, so there is nothing to refund. No card is needed to start it.
02 Monthly plans
Monthly plans can be cancelled at any time and stop at the end of the current billing month. Fees already paid for the current month are not refunded, and vehicles stay live until the month ends.
03 Annual plans
If you cancel an annual plan within 30 days of the start of the first term, we refund the unused months at the monthly rate. After 30 days, annual plans run until the end of the term and are not refunded, but you can reduce the number of vehicles at renewal.
04 Vehicles removed mid-cycle
If you sell or retire a vehicle, remove it from your account and it stops counting from the next billing month. For annual plans, the unused balance is credited against future invoices.
05 Purchased devices
- A device that is dead on arrival or fails within 30 days of installation is replaced free of charge.
- Unused devices in original packaging can be returned within 15 days of delivery for a full refund, less shipping.
- Installed devices are not refundable, but remain covered by the 12-month warranty.
06 Rented devices
Rent is charged monthly and is not refunded for a partial month. A rented device that fails is replaced at no cost. Rented devices that are not returned at the end of the rental, or are returned damaged by tampering, are charged at the purchase price.
07 Installation
Installation fees on purchased devices are refunded only if the installation could not be completed because of a fault on our side.
08 Service credits
If monthly availability of the web dashboard falls below 99.5 percent, you can request a service credit of 10 percent of that month plan fee for the affected vehicles. Credits are applied to the next invoice.
09 How to request a refund
Send your request through the Connect with sales page with your account email, invoice number and reason. Approved refunds are paid to the original payment method within 10 working days.